Consumer survey / Reviews
97%
read local-business reviews.
Your reputation arrives before you do.
A review request after a completed job helps your good work become visible to the next person researching you.
BrightLocal · 2026 ↗Analytics / The opportunity behind the numbers
Before the next customer
chooses someone else.
Make your reputation easier to trust, your business easier to reach, and your next booking easier to make. Here’s why those details deserve your attention.
Your numbers. Your growth scenario.
What would 10 more jobs
look like for your business?
Put your own numbers in below. Compare the work you do today with the additional jobs you want your lead system to help you pursue.
Start with your business.
Example: an HVAC business doing 30 jobs a month at $1,500 per job, aiming for 10 additional jobs.
Set 0 for one-time work. For repeat services, estimate the share of last month’s added customers who book again this month, once at the same average price.
Before vs. your goal
Today / month$45,00030 jobs
Your goal / month 12$60,00040 jobs
$180,000potential additional annual revenue
10 more jobs × $1,500 = $15,000 additional monthly revenue.
Set a return rate to explore repeat business.
How consistent extra work could add up
Compare new jobs alone with new jobs plus returning customers. Repeat business can build over time; this is not an exponential-growth promise.
Gray: new jobs onlyOrange: including repeat visits
A goal-based illustration, not a forecast or guarantee that all leads will become jobs. Revenue is before labor, materials, overhead, taxes, service fees and any applicable communication charges. It is not profit. Your capacity, demand, pricing and follow-through affect results.
Discuss your growth goals — free consultation ↗01 / Earn the call
Your work speaks.
Make sure people can hear it.
Help future customers see what it is like to work with you through authentic feedback and a well-maintained reputation.
Consumer survey / Reviews
47%
would avoid businesses with fewer than 20 reviews.
A thin review profile can close the door.
Make an honest review request part of finishing the job, with one easy link. A good experience is the foundation.
BrightLocal · 2026 ↗Consumer survey / Reviews
look for reviews from the past three months.
Last year’s reputation needs fresh proof.
Keep requests consistent as jobs are completed. Let recent customers show what working with you is like today.
BrightLocal · 2026 ↗Consumer survey / Reviews
85%
are more likely to choose a business after positive reviews.
Let customers explain why you’re worth calling.
Invite feedback from all eligible customers, then use approved, authentic testimonials to support your story.
BrightLocal · 2026 ↗Consumer survey / Reviews
are unlikely to choose businesses that never answer reviews.
Silence is part of your reputation, too.
Keep track of feedback and respond thoughtfully. We can help define the handoff; ongoing reply management is separately scoped.
BrightLocal · 2026 ↗Consumer survey / Reviews
83%
of those asked reported leaving a review during the year.
Give a good experience an easy next step.
Use a timely email or eligible text with a direct review link. This is an annual respondent measure—not an 83% success rate per request.
BrightLocal · 2026 ↗BrightLocal’s 2026 survey: 1,002 US adults, across local-business categories. Stated preferences and reported behavior; not measured increases in sales. Each chart shows one finding on a 0–100% scale.
02 / A clear opportunity to stand out
Be ready while
the interest is there.
A homeowner should have a clear way to reach you even when you’re busy. We connect inquiry capture, approved acknowledgments, and team notifications so a potential job has a next step.
Review your response process ↗20%
of surveyed home-service owners reported replying within an hour.
Within an hourOther responses
Make fast, useful follow-through part of how you compete.
Jobber · 2026 trends report ↗Owner-reported response times. The remaining share is not a lost-client rate. An automatic acknowledgment and a meaningful human reply are different measures.
59%
of owners cited repeat customers as a top lead source.
Jobber · 2026 trends report ↗Multiple lead sources could be selected. This is not the percentage of revenue from repeat customers.
03 / Keep the relationship going
Your next opportunity
may already know your work.
Stay in touch when it is useful: a service-due reminder, a seasonal visit, or an approved offer for opted-in customers. Give people an easy way to return.
We help organize the customer details, timing, messages, and handoff. You can see who replied, who booked, and what work was completed.
Explore the follow-up service ↗Jobber: survey of 1,050 US home-service owners, December 2025. Industry context, not evidence that one software platform caused growth.
See it in a working day
What would change
for your business?
Choose a situation to see how the system could help. These are illustrative workflows, not customer testimonials.
Illustration / Review requests
The repair is finished.
The next customer is still deciding.
Mark the plumbing job complete. Send an eligible customer a thank-you and a direct link to leave honest feedback. Record the request, and make review monitoring someone’s responsibility.
No reward, positive-review requirement, or filtering unhappy customers out of the public review request.
- Job completedA recorded status starts the workflow.
- Feedback invited“Thanks for having us out. Would you share how your visit went?”
- Reputation maintainedYour team checks feedback and responds where needed.
Illustration / Lead capture
You’re busy.
Your next inquiry still needs attention.
A homeowner submits an inquiry while you are working. Their details enter the pipeline, an acknowledgment sets expectations, and your team receives a task to follow up. For eligible missed callers, a text-back offers another way to reach you.
An acknowledgment is not a quote, a confirmed booking, or an answered emergency call. Your team handles service availability and the substantive response.
- Inquiry capturedContact details and service needs stay together.
- Team alertedOne owner and a clear follow-up task.
- Conversation continuedReply or booking pauses the automated sequence.
Illustration / Repeat customers
A seasonal reminder.
A reason to book again.
Before cooling season, identify eligible past HVAC customers who are due for service. Send an approved reminder or relevant offer with a booking link, then handle replies and record completed work.
Promotions require eligible opt-in. Service dates must be maintained. A repeat-customer sequence can use one of the three included tailored workflow slots.
- Right customerUse service history and current eligibility.
- Useful timing“Is your system ready for warmer weather? Here’s how to schedule a tune-up.”
- Measured outcomeTrack replies, bookings, completed jobs, and opt-outs.
Published industry examples
These systems already
have a place in the real world.
Examples reported by other software providers. These businesses are not UnitaBase clients, and their results are not forecasts for yours.
Furnace Family
800+Google reviews reported since adopting Birdeye
Birdeye describes same-day review requests linked to service appointments, alongside a shared customer inbox.
Vendor-published account; no fixed measurement period or controlled comparison provided.
Read Birdeye’s case study ↗Air Design
471members contacted187jobs booked
Podium reports $35,000 collected in six weeks through AI-assisted maintenance-member outreach and booking.
Revenue, not profit or proven incremental revenue. Existing members; this was a larger operator using Podium’s dispatch integration.
Read Podium’s case study ↗All Seasons
Missed callA text opens the conversation.A next step keeps it moving.
Podium’s customer story describes immediate text follow-up to keep missed callers engaged.
Qualitative example published November 2024. No numerical conversion increase is supplied.
Read the published customer story ↗These examples illustrate the approach. The software, scale, integrations, and operating conditions differ from UnitaBase’s packages. No partnership or endorsement is implied.
What we measure with you
Turn the research
into a working plan.
Review requests and new reviews. Inquiry response time. Conversations, bookings, and completed jobs. Repeat customers and actual costs.
Start with your current numbers, set a practical target, and review progress each month. Growth depends on your service, demand, capacity, and follow-through as well as the system.
Review requests, inquiry capture, and approved follow-up are part of the scoped service. Ongoing review-response management and advanced dispatch integrations are separately scoped. No result is guaranteed.
Start with the opportunities already coming in
Your next inquiry
deserves a next step.
Waiting leaves the same gaps in place. Let’s review your lead process and find the first useful improvement.
Free review · Clear scope · No payment required to talk